{"id":14525,"date":"2021-04-27T12:30:41","date_gmt":"2021-04-27T12:30:41","guid":{"rendered":"https:\/\/dealers-o-care.com\/why-o-care\/faq\/"},"modified":"2021-04-27T12:30:41","modified_gmt":"2021-04-27T12:30:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/dealers.fused-development.nl\/canada\/why-o-care\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section full_width=\u201dstretch_row\u201d content_placement=\u201dmiddle\u201d wrap_container=\u201dcontainer\u201d sticky_allow=\u201d{\u201cxl\u201c:\u201c\u201c}\u201d css=\u201d.vc_custom_1738752546845{margin-top: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u201d el_class=\u201dmobile-header\u201d][vc_row][vc_column][vc_row_inner content_placement=\u201dmiddle\u201d gap=\u201d20\u2033][vc_column_inner width=\u201d1\/2\u2033][vc_column_text css=\u201d.vc_custom_1720516477988{margin-bottom: 5px !important;}\u201d]<\/p>\n

Frequently Asked Questions<\/h1>\n

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Find the answers<\/span> to your questions.<\/h2>\n

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\"\"<\/figure><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section wrap_container=\u201dcontainer\u201d sticky_allow=\u201d{\u201cxl\u201c:\u201c\u201c}\u201d css=\u201d.vc_custom_1720526932871{padding-top: 6vh !important;padding-bottom: 9vh !important;}\u201d][vc_row][vc_column width=\u201d2\/3\u2033 el_class=\u201dmb-4 mb-md-0\u2033][vc_column_text css=\u201d\u201d]<\/p>\n

O-CareComfort<\/span> Questions<\/h2>\n

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\r\n
\r\n
\r\n\t\r\n\tDoes a retailer or customer have to pay for shipping?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

No, we have free shipping included for all orders.<\/p>\n

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\r\n
\r\n\t\r\n\tHow often do you ship products to the customer?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

The intervals for delivery are 2, 3, 4 or 5 months depending on the volume of the hot tub. To give you a good guideline for a 7 Ft hot tub you need 3 boxes per year which means a box is delivered every 4 months. (12 months \/ 3 boxes)<\/p>\n

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\r\n
\r\n\t\r\n\tWhat are the O-CareComfort benefits for a customer?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

The customer gets a worry free subscription service that automatically schedules the\u00a0 <\/span>Free O-Care delivery according to the selected frequency.<\/p>\n

A discount of\u00a0 <\/span>$10 for every delivery and free use of all O-Care dealer customised help tools such as the O-Care Water Maintenance App and the Online Water Assistant.<\/p>\n

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\r\n
\r\n\t\r\n\tWhat are the O-CareComfort benefits for a dealer?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Predictable revenue stream<\/strong>
\n<\/span>The subscription model ensures consistent income, making financial forecasting easier and more reliable.
\n<\/i><\/span>Increased customer loyalty<\/strong>
\n<\/span>With customers tied to an ongoing subscription, dealers build stronger relationships and improve retention rates.<\/i>
\nReduced inventory management<\/strong>
\n<\/span>Regular shipments mean dealers can maintain lower stock levels, freeing up storage space and reducing inventory costs.<\/i>
\nEnhanced customised customer support tools<\/strong>
\n<\/span>The dealer-customized O-Care app links customers directly to the dealer\u2019s store for problem-solving and additional purchases, reinforcing the connection to the dealer\u2019s brand.
\n<\/i>Improved customer experience<\/strong>
\n<\/span>The simplicity of the O\u2019Care two-step system helps customers maintain their spa easily, leading to higher satisfaction and fewer maintenance issues.
\n<\/i>Time savings<\/strong>
\n<\/span>Automated processes minimize the need for manual order management, giving dealers more time to focus on customer service and business growth.<\/i><\/p>\n

These benefits collectively contribute to stronger dealer-customer relationships and a more streamlined business model.<\/p>\n

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\r\n\t\r\n\tCan a subscription be cancelled at any time?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

YES, there is an online portal where a customer can cancel or pause the subscription.
\nThey can also email our customer service.<\/p>\n

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\r\n
\r\n\t\r\n\tCan a dealer assist when a customer needs help?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

YES, by pointing them to the customer portal as all transaction are done by credit card and safety of payment and card information is only ensured on that platform.<\/p>\n

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\r\n\t\r\n\tHow long does it take for customer to receive an order?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

We normally take 1-3 business days to deliver your order.<\/p>\n

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\r\n\t\r\n\tHow often does a dealer get paid?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

The dealer gets a report every month of all their customers and the orders that are send out. Access to a portal is also possible and payment is done every quarter.<\/p>\n

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\r\n\t\r\n\tHow can a dealer help motivate staff to promote sales?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Most dealers pay a $30 commission when a customer is signed up.<\/p>\n

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\r\n\t\r\n\tHow does O-Care promote the dealers subscription sales?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

For every new signed subscription O-Care gives the dealer a FREE box of O-Care.<\/p>\n

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\r\n\t\r\n\tHow can a dealer get the staff set up and trained?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

We have a complete onboarding process which contains effective non intrusive staff training<\/p>\n

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\r\n\t\r\n\tHow can a dealer promote the product on the shop floor?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

A part of the onboarding process is the online and in-store marketing material which is an important part of the program and is also FREE<\/b> for every dealer.<\/p>\n

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O-Care Product FAQ<\/h3><\/div>
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\r\n\t\r\n\tHow does O-Care help with water chemical management?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

O-Care simplifies water chemical management through an intuitive, two-step process.<\/p>\n

O-Care ensures a clean hot tub\u2019s inside without sediment buildup or old contaminants increasing the\u00a0 <\/span>effectiveness of sanitisers and other chemicals protecting the hot tub 24\/7.<\/p>\n

For the majority of O-Care users the simple two step program ensures optimal water conditions.<\/p>\n

Step 1:<\/b> Add O-Care
\nStep 2:<\/b> Check the pH and sanitiser the water as needed.<\/p>\n

If however the user has an issue we have a dealer customised app that helps the customer solve issues in a step-by-step format which takes out the complexity and works for everybody.<\/p>\n

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\r\n\t\r\n\tHow do I start off with O-Care?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

You can start using O-Care at any time even when you have been using the water already. In case you are starting from a refill the best way would be to use a system or tube cleaner.
\nWe advise to use a pipe cleaner and renew the water before you start, this way we have a fair base to start from. This is also mentioned in the manual inside of the box.<\/p>\n

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\r\n\t\r\n\tHow much do I need to add?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

A box of O-Care will last 2-5 months depending on the volume of your hot tub. Check how much water is in your hot tub and than find the corresponding amount you need on the dosing chart which is on the bottle and in the manual.You always need to add the same amount of O-Care number 1 as O-Care number 2. Example: If the hot tub volume is 396 Gallons you need to add 5.1 Oz (or 150 ml) of O-Care no 1 and also 5.1 Oz (or 150 ml) of O-Care number 2.<\/p>\n

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\r\n
\r\n\t\r\n\tDo I still need to use a sanitiser?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]You can use O-Care in conjunction with any kind of sanitiser available on the market. O-Care will keep the hot tub clean on the inside but you still need a bit of sanitiser to kill the bacteria that are introduced to the water. If you are happy using chlorine we advise to keep using your preferred sanitiser. If it is not broken there is no need to fix it ;-).[\/vc_column_text]<\/div>\r\n<\/div>\r\n
\r\n
\r\n\t\r\n\tWhat do I need to do when I use O-Care?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

General O-Care use:
\nMost customers only do a 2-step maintenance program with O-Care:<\/p>\n

Step 1:<\/i><\/b>
\nAdd the correct amount of O-Care 1 & 2 to the water in the hot tub and run the pumps
\nStep 2:<\/i><\/b>
\nCheck and correct the pH and sanitizer level.<\/p>\n

[\/vc_column_text]<\/div>\r\n<\/div>\r\n

\r\n
\r\n\t\r\n\tQuestion: What are the ingredients?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Answer: A blend of high quality minerals that have the ability to loosen sediments from all surfaces within the hot tub. Sediments are a main cause to high sanitizer demand, cloudy water, scaling, corrosion of equipment, scum lines, eye and skin irritation.<\/p>\n

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\r\n
\r\n\t\r\n\tDo I use less chemicals when I use O-Care<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes, using O-Care can help you reduce the amount of traditional chemicals needed for maintaining water quality in your hot tub or pool. O-Care is designed as a water care product that softens water, removes sediment buildup, and enhances the effectiveness of sanitizers, thereby reducing their required dosage.<\/p>\n

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\r\n
\r\n\t\r\n\tI added O-Care number 1 & 2 in the wrong order, is that bad?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

No, that\u2019s not a problem just make sure you turn on the pumps for better mixing. The reason for adding no 1 first and then no 2 only makes O-Care more soluble.\u00a0If you added no 2 first it might take the water a little longer to clear.<\/p>\n

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\r\n
\r\n\t\r\n\tWhy should I use chlorine?<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text]Chlorine will work fast and not give bacteria much time to settle en multiply.[\/vc_column_text]<\/div>\r\n<\/div>\r\n
\r\n
\r\n\t\r\n\tCan I combine O-Care with Chlorine<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser available.<\/p>\n

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\r\n
\r\n\t\r\n\tCan I combine O-Care with Bromine<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser available.<\/p>\n

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\r\n
\r\n\t\r\n\tCan I combine O-Care with Biguanide<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser available.<\/p>\n

[\/vc_column_text]<\/div>\r\n<\/div>\r\n

\r\n
\r\n\t\r\n\tCan I combine O-Care with a non chlorine shock (MPS)<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser or this oxidiser.<\/p>\n

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\r\n
\r\n\t\r\n\tCan I combine O-Care with hydrogen peroxide<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser available.<\/p>\n

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\r\n
\r\n\t\r\n\tCan I combine O-Care with enzymatic water treatment<\/span><\/i><\/span><\/i><\/span>\t<\/a>\r\n<\/div>\r\n
\r\n[vc_column_text css=\u201d\u201d]<\/p>\n

Yes you can combine O-Care with any water sanitiser available.<\/p>\n

[\/vc_column_text]<\/div>\r\n<\/div>\r\n<\/div><\/div>\r\n[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=\u201dstretch_row\u201d content_placement=\u201dmiddle\u201d wrap_container=\u201dcontainer\u201d sticky_allow=\u201d{\u201cxl\u201c:\u201c\u201c}\u201d css=\u201d.vc_custom_1738752546845{margin-top: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u201d el_class=\u201dmobile-header\u201d][vc_row][vc_column][vc_row_inner content_placement=\u201dmiddle\u201d gap=\u201d20\u2033][vc_column_inner width=\u201d1\/2\u2033][vc_column_text css=\u201d.vc_custom_1720516477988{margin-bottom: 5px !important;}\u201d] Frequently Asked Questions [\/vc_column_text][vc_column_text] Find the answers to your questions. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u201d1\/2\u2033][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section wrap_container=\u201dcontainer\u201d sticky_allow=\u201d{\u201cxl\u201c:\u201c\u201c}\u201d css=\u201d.vc_custom_1720526932871{padding-top: 6vh !important;padding-bottom: 9vh !important;}\u201d][vc_row][vc_column width=\u201d2\/3\u2033 el_class=\u201dmb-4 mb-md-0\u2033][vc_column_text css=\u201d\u201d] O-CareComfort Questions [\/vc_column_text][\/vc_column][vc_column width=\u201d1\/3\u2033][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\u201dyes\u201d […]<\/p>\n","protected":false},"author":932,"featured_media":0,"parent":14500,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14525","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/pages\/14525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/users\/932"}],"replies":[{"embeddable":true,"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/comments?post=14525"}],"version-history":[{"count":0,"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/pages\/14525\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/pages\/14500"}],"wp:attachment":[{"href":"https:\/\/dealers.fused-development.nl\/canada\/wp-json\/wp\/v2\/media?parent=14525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}